Repair tracking
Track your repair
See which stage your device has reached, when it was last updated, and what happens next.
Live repair status
Enter the ticket number from your repair receipt or confirmation message, and the last 4 digits of the phone number you gave us.
This is a sample ticket shown in demo mode. It is not a real repair.
Track a courier pickup or delivery
For devices sent with GIG Logistics or Speedaf. Enter the reference from your confirmation email (it starts with SHIP-) and the last 4 digits of your phone number.
RepairDesk lookup
Look up your repair order
Our repair system's own status lookup. Use it if the live tracker above is unavailable or you need your order details.
What each stage means
From drop-off to done
1. Device received
We've logged your device and opened your repair ticket.
2. Diagnosis
A technician checks the device to confirm the fault.
3. Quote and approval
We explain what the repair needs. Work continues once you approve.
4. Parts (if needed)
We source the parts your repair needs.
5. Repair in progress
Your device is with a technician.
6. Quality check
We test the device after the repair.
7. Ready
Ready for collection, or for the delivery you arranged.
8. Completed
Your device has been collected or delivered.
Why we ask for your phone digits. Matching the last 4 digits of your phone number stops other people from viewing your repair with a guessed ticket number. We never show your full name, phone number or repair notes on this page.