Help centre
Frequently asked questions
Can't find your answer? Ask the assistant or contact our support team.
Repairs and tracking
How do I check the status of my repair?
Enter your ticket number and the last 4 digits of your phone number on the tracking page. You can also ask the assistant or message us on WhatsApp.
Where do I find my ticket number?
It's on the receipt or confirmation you received when you booked or dropped off your device. If you can't find it, contact us with your name and phone number.
How much will my repair cost?
It depends on your device, the fault and the parts required. Our technicians confirm what the repair needs after checking the device.
How long will my repair take?
It depends on the fault and whether parts are needed. We'll explain the expected timing after diagnosis, and you can follow every stage on the tracking page.
Do you repair devices other than Apple?
Yes. We repair smartphones from brands including Samsung Galaxy, Google Pixel, Oppo, Huawei, Motorola, Nokia, Xiaomi and OnePlus, and laptops from HP, Dell, Lenovo, ASUS, Acer, Microsoft Surface, MSI, Toshiba and Samsung.
Are you an Apple Authorized Service Provider?
Yes. Our Ikeja location is listed on Apple's official service locator.
Booking and send-in
How do I book a repair?
Use our online booking form to book with us directly, or use Apple's repair booking service from the same page.
Can I send my device from outside Lagos?
Yes. Book a courier pickup or drop-off with GIG Logistics or Speedaf, and we'll email you the waybill number. After the repair, we send it back the same way, or you can collect it from the shop. Dropping it off yourself? Find the closest GIG Logistics location or Speedaf office.
What should I do before bringing in my device?
Back up your data, charge the device to at least 20% or bring your power adapter, and have your model or serial number ready. Follow Apple's current preparation guide for Apple devices.
Do I need to give you my passcode?
Never send a passcode, PIN or Apple Account password by email, WhatsApp, chat or booking notes. If a software check needs your passcode, a technician will ask you to enter it yourself while you are present.
Business and enterprise
Can my business buy Apple devices through you?
Yes. Our Apple Authorized Enterprise Reseller services cover device procurement, corporate upgrades and replacements, rollout support, product guidance and ongoing support. Email enterprise@futureworktechnologiesltd.com or use the enterprise enquiry form.
The FutureWork Assistant
Is the assistant a real person?
No. It's an AI assistant. It can check repair status, explain our services and pass your request to our team with a summary. It can make mistakes, so always confirm prices and repair decisions with our staff. Ask for a person at any time.
Can I talk to the assistant instead of typing?
Yes. In browsers that support speech input, tap the microphone in the chat window. You can also turn on spoken replies with the speaker button, or request a phone call back.
Which languages does the assistant understand?
It works best in English. It will try to reply in Nigerian Pidgin, Yoruba, Igbo or Hausa if you write in those languages, though its accuracy can vary.
Still have a question?
The assistant answers in seconds, and our team is on WhatsApp.